You may return the item within 7 days after receiving it to receive a FULL REFUND for any reason. All returned items must be in new and unused condition, with all original tags and labels attached.
Exception: Artisan keypcaps, due to its nature, everyone may be slightly different from the images showed in the listing, thus, it’s nonrefundable for this reason.
To return an item, please email customer service at service@velocifiretech.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Velocifire
Attn: Returns
RMA #
12240 East End Ave
Chino, CA 91710
14 Longford Court
Springvale, VIC 3171
unit 2 benacre drive
Birmingham
b5 5rf
Please contact us first, and we will offer you more details.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Please Note:
You can return the item for a refund or replacement within the 90 days warranty period. We will usually offer you a refund or send a replacement as soon as the problem is confirmed. Please make sure the item is fully tested before sending it back, or a 10% re-stocking fee will be charged when the item is found working. And please make sure the item is securely packaged when ship back to us, or the processing of refund or replacement will be delay if the item has additional damages when it reaches us.
You are eligible for Limited Warranty support within 1-Year Warranty for all keyboards and Free Lifetime Tech Support. If you believe the keyboard is defective and under the 1-Year warranty, please firstly contact us at service@velocifiretech.com. Then please follow our instruction to submit a Return or Exchange request.
