Orders are processed within 2-3 business days at our end. But due to COVID-19, delivery will be delayed at carriers’ side and actual delivery time will be around 30 days, and various depends on your local carrier service. Exceptions: Preorders and GB items will have different delivery schedules. During long holidays, we will post the shipment delay notice on the listing and you can be notified before purchasing.

Shipping charges for your order will be calculated and displayed at checkout. The current shipping charges are based on normal estimation. If the shipping address is particularly remote, we may contact you to charge extra freight.

You may be able to change the shipping address, but you’ll need to contact us before we ship the item to you. If you change the shipping address after the item is sent, the additional fees may be charged.

All orders can’t be canceled once the order is shipped. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within one week

Velocifire is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return and refund policy.

For all new items you purchase, Velocifire offers one-year warranty support. This warranty covers defects in workmanship and materials. Date of purchase and proof of purchase are required.

All mechanical keyboards are applied for Brown Switch.

The keycaps use ABS double-shot plastic and Bi-color injection technology. All keys are anti-ghosting and removable.

It’s ABS plastic.

Yes, it does.

If you would like to report any questions or problems with Velocifire products, please contact us at service@velocifiretech.com or walmart-service@velocifiretech.com (for walmart only).