SUPPORT

CUSTOMER SERVICE

If you would like to report any questions or problems about Velocifire products, please send mail to [email protected] 

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.

 

Know more

FAQ

Please view FAQs for more information and assistance. You can also send your questions to us through Contact us.

Shipping Policy

Shipping time varies by country, but usually, it takes 7-15 days since we ship out our products with carriers like DHL, UPS, and economy shipping etc. 

Shipping fee also varies by country and can be confirmed when you check out.

Do the mechanical keyboards have backlit?

Model Yes No
Velocifire VM01 Wired
Velocifire VM01WS Wireless
Velocifire VM02WS Wireless
Velocifire TKL01 Wired
Velocifire TKL01WS Wireless
Velocifire TKL02 Wired
Velocifire TKL02WS Wireless
Velocifire M87 Mac Wired
Velocifire TKL78 Wired
Velocifire K61WS Wireless

Which type of switch do the mechanical keyboards have?

All mechanical keyboards are applied for Brown Switch.

What is the plastic used and the construction fo the keycaps?

The keycaps use ABS double-shot plastic and Bi-color injection technology. All keys are anti-ghosting and removable.

Is the base of keyboards metal or plastic?

It’s ABS plastic.

Does it come with a keycap puller?

Yes, it does.

Is it compatible with Mac/Windows 10/Windows 7?

Yes, it works perfectly.

Warranty

For all new items you purchase, Velocifire offers one-year warranty support. This warranty covers defects in workmanship and materials. Date of purchase and proof of purchase are required.