SHIPPING POLICY

Shipping Policy

Shipment Processing Time

Orders are processed within 2-3 business days at our end. But due to COVID-19, delivery will be delayed at carriers’ side and actual delivery time will be around 30 days, and various depends on your local carrier service. Exceptions: Preorders and GB items will have different delivery schedules. During long holidays, we will post the shipment delay notice on the listing and you can be notified before purchasing.

Shipping charges for your order will be calculated and displayed at checkout. The current shipping charges are based on normal estimation. If the shipping address is particularly remote, we may contact you to charge extra freight.

Can I change my shipping address after purchase?

You may be able to change the shipping address, but you’ll need to contact us before we ship the item to you. If you change the shipping address after the item is sent, the additional fees may be charged.

Shipment Confirmation & Order Tracking

All orders can’t be canceled once the order is shipped. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within one week

Customs, Duties and Taxes

Velocifire is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

RETURN POLICY

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return and refund policy.

WARRANTY

Warranty

For all new items you purchase, Velocifire offers one-year warranty support. This warranty covers defects in workmanship and materials. Date of purchase and proof of purchase are required.

OTHER COMMON QUESTIONS

Do all the mechanical keyboards have backlit?

Model Yes No
Velocifire VM01 Wired
Velocifire VM01WS Wireless
Velocifire VM02WS Wireless
Velocifire TKL01 Wired
Velocifire TKL01WS Wireless
Velocifire TKL02 Wired
Velocifire TKL02WS Wireless
Velocifire M87 Mac Wired
Velocifire TKL78 Wired
Velocifire K61WS Wireless

Which type of switch are the mechanical keyboards applied?

All mechanical keyboards are applied for Brown Switch.

What is the plastic used and the construction fo the keycaps?

The keycaps use ABS double-shot plastic and Bi-color injection technology. All keys are anti-ghosting and removable.

Is the base of keyboards metal or plastic?

It’s ABS plastic.

Does it come with a keycap puller?

Yes, it does.

CUSTOMER SERVICE

If you would like to report any questions or problems with Velocifire products, please contact us at service@velocifiretech.com.