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• Since it is the peak season for logistics recently, the delivery time may be unstable sometimes. Please consider carefully before placing an order.
• Customers who purchase insurance can receive a refund from Velocifire after a package is lost by the logistics.
• We do not deliver the products to any military bases.
• Please provide your information in English when you check out.
For remote areas, we will contact customers to charge additional shipping fees. If you are not sure whether you live in a remote area, you can contact us by email to confirm. If the customer is unwilling to pay the additional shipping fee, we will cancel the order and refund the money. The processing fee incurred by the refund shall be borne by the customer.
The colors of the product may appear different because of the lighting conditions or the settings of your monitor.
No, it doesn't include any import tax fee/ duties/ customs fee.
The interface is a clamshell design, you need to lift the white cover to insert the ribbon cable.
Cancellations and refunds after placing an order will incur a processing fee of approximately 5.4%+0.3$.
Due to different lighting, the final product color may be slightly different from the rendering, but within an acceptable range, the pictures are for reference only.
If the product is defective or you have any concerns, please contact our after-sales email: support@velocifiretech.com within 7 days of receiving the package. We do not accept returns once the product has been used or damaged. For more details on returns and refunds please see the relevant policy at the bottom of our website.
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