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• Since it is the peak season for logistics recently, the delivery time may be unstable sometimes. Please consider carefully before placing an order.
• We do not deliver the products to any military bases.
• Please provide your information in English when you check out.
• The colors of the product may appear different because of the lighting conditions or the settings of your monitor.
No, it doesn't include any import tax fee/ duties/ customs fee.
Depends on weight of products selected by customers.
If the custom fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. Velocifire only arranges the refund of the order amount after deducting the shipping cost incurred.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@velocifiretech.com for after-sale services. The following details are required.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Velocifire reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 1-2 working days. (If we are on vacation, the time will be longer depending on the specific vacation period.)
After placing an order, you will receive the order confirmation email. After your order is shipped, you will also receive a tracking email. You can track your order via the tracking number online. If you haven't received the emails or are having trouble tracking your order, please reach out to us for assistance.
Processing Fees
Any refund is subject to about 5.4%+0.3$ processing fee to cover for various merchant fees that we ourselves to not get back.
For non-Group Buy items, We only accept return of products from the US orders. Customers have the right to apply for a return within 7 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
For Keyboard Kit
The following situations will also not be eligible for a refund request:
1) incorrect contact information or address was provided
2) not reply via email or accept calls from the courier
3) refusing to sign for the parcel
4) refusing to pay any import tax or fee's
5) refusing import clearance
For PCB return/exchanges
VELOCIFIRE offers a free three-month warranty for all the PCBs we sold.
The following are exempt from warranty claim(s)
1) The USB Port becomes loose or disconnects from the PCB
2) The hot-swap socket becomes loose or disconnects from the PCB
3) a diode becomes loose or disconnects from the PCB
4) customer modifies the PCB. Example: converting a solder PCB to hot-swap
5) a capacitor becomes loose or disconnects from the PCB
6) a JST connector becomes loose or disconnects from the PCB
For Switches and Accessories
Any switches and accessories lubed or disassembled by customers are exempt from warranty.
For Keycaps
If there is a defect with the Keycaps or any concerns, please contact VELOCIFIRE within 7 days after receiving the parcel. Once the Keycaps are used, we do not accept returns.
For keyboard case(s)
1) Anodized cases are hung to be painted. Because of this, you may find points inside the case from the painting process. This is normal and within our quality acceptance.
2) If there is any damage to the case, please contact us within 7 days of the parcel's delivery. No compensation will be provided after 7 days.
3) Slight scratches to a case or brass weight are acceptable to our quality level
4) If you are to strip a screw, this is not covered by warranty.
For custom keyboards and accessories group buys (including extras) , please refer to specific sales terms in the page description.
Notes
Custom-order or personalized items do not have a right to refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons - the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Once your return is received and inspected, we will email you and let you know. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within a certain amount of days(usually in one week).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your PayPal account again.
Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@velocifiretech.com.
Please contact our Customer service at support@velocifiretech.com to get the return address.
The Fast Blue keycap set takes its color inspiration from the KTM motorcycle series, utilizing a blue and orange color scheme that exudes a strong sense of athleticism.
The blue hue conveys a sense of stability and confidence, while the energizing orange tones symbolize vitality and passion. This dynamic combination of blue and orange creates a sporty theme that turns your keyboard into a stage of speed and vigor.
With Fast Blue keycaps set, typing becomes a thrilling experience that fuels your sense of adventure.
Material | PBT |
Process | Full five-sided heat sublimation |
Profile | Cherry |
Quantity | 157 keys in a full set |
Thickness | 1.5mm |
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