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• Customers who purchase insurance can receive a refund from Velocifire after a package is lost by the logistics.
• We do not deliver the products to any military bases.
• Please provide your information in English when you check out.
The colors of the product may appear different because of the lighting conditions or the settings of your monitor.
No, it doesn't include any import tax fee/ duties/ customs fee.
1. Appearance QC standards (including PVD brass weight, Alu weight) are as follows:
According to QC standard, our QC is in the light conditions are normal, and keep the distance between 20-25 cm to check the keyboard‘s appearance. If there is no defect then the QC check is passed.
If the keyboard has problems such as dirt/spot/trachoma, as long as the dirt/spot/trachoma is less than 0.8-1.2 mm² (check with a film caliper), the QC check will pass. You can view the table of QC standards for dirt/spot/trachoma.
2. Plating marks caused by hanging holes inside during keyboard production are normal phenomena during production.
3. Due to the special material properties of brass PVD, there may be slight, unavoidable dust on the mirror surface during production. These are normal phenomena and within our quality approval range.
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